Return & Refund Policy

At Jolush, we want you to shop with confidence and love what you wear.

We offer a 30-day return policy on eligible items, along with exchange options and flexible solutions to help make your shopping experience as smooth as possible.

1. Our 30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To qualify for a return under our voluntary 30-day policy, your item must:

• Be in its original condition, unworn and unwashed, except for reasonable inspection or trying on.

• Have its original tags attached, where applicable.

• Be returned in its original packaging, where reasonably possible.

• Be accompanied by proof of purchase or an order number.

Items showing signs of excessive wear, washing, customer-caused damage, or use beyond reasonable inspection may not qualify under our voluntary return policy.

These conditions do not affect your statutory consumer rights.

2. How to Request a Return

To request a return, please email support@jolush.com within 30 days of receiving your order.

Please include:

• Your order number.

• The item you wish to return.

• The reason for your return.

• Photos, if the item is damaged, defective, or incorrect.

Our customer support team will review your request and provide the appropriate return instructions.

Important: Please contact us before sending your item back. Our return address may differ from the address on your original package.

Do not send returns to the original shipping address unless instructed to do so.

These instructions do not restrict your right to exercise any applicable statutory cancellation rights.

3. Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or personal preference, customers are responsible for return shipping costs, unless otherwise required by applicable law.

Return shipping costs depend on your location, shipping provider, and the return destination.

If you receive a defective, damaged, or incorrect item, Jolush will cover reasonable return shipping costs when a return is required, or arrange another appropriate solution at no additional cost to you.

We recommend using a tracked shipping service and keeping proof of postage.

4. Exchanges – Different Sizes & Colors

Ordered the wrong size? Prefer another color?

We're happy to help!

If you'd like to exchange an item, please contact us at support@jolush.com within 30 days of delivery.

Depending on product availability and the circumstances, we may arrange:

• An exchange for a different size.

• An exchange for another available color.

• A replacement item.

• Another suitable solution agreed upon with our support team.

Exchanges are subject to product availability and eligibility.

Additional shipping charges may apply to voluntary exchanges. Any applicable charges will be communicated before you agree to proceed.

If an exchange is unavailable, you may request a return under our return policy.

Your statutory rights concerning defective, incorrect, or misdescribed goods remain unaffected.

5. Partial Refunds & Flexible Solutions

At Jolush, we understand that returning an item isn't always the most convenient option.

In certain situations, we may offer a partial refund without requiring you to return the product.

This may be an option when:

• An item doesn't fit as expected.

• You're not completely satisfied with your purchase.

• International return shipping would be inconvenient or costly.

• A minor issue can be resolved without a return.

Partial refunds are considered individually and are not guaranteed.

The amount offered will depend on the circumstances. Our customer support team will explain the proposed solution before you decide whether to accept it.

You are never required to accept a partial refund instead of exercising your applicable statutory rights, including rights to a full refund, repair, replacement, or cancellation where legally available.

6. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us at support@jolush.com as soon as reasonably possible.

Include your order number, a description of the issue, and photos where available.

Our team will review the issue and arrange an appropriate remedy, which may include:

• A replacement.

• A repair, where appropriate.

• A full or partial refund.

• Another solution agreed upon with you.

For qualifying defective or incorrect items, any required return will be arranged without additional cost to you.

Nothing in this policy limits your rights under applicable consumer protection laws, including rights that continue beyond our voluntary 30-day return period.

7. Sale & Discounted Items

Yes, sale items are eligible for returns!

Items purchased during promotions, seasonal sales, or with discount codes are covered by our standard 30-day return policy, provided they meet the applicable eligibility conditions.

Statutory consumer rights apply regardless of whether an item was purchased at full price or at a discount.

8. Non-Returnable Items

Certain items may be excluded from our voluntary return policy, including:

• Personalized or custom-made products.

• Items that have been worn, washed, or damaged beyond reasonable inspection.

• Certain sealed hygiene-sensitive products where an applicable legal exception permits exclusion after the seal has been removed.

• Gift cards, where legally permitted.

Any exclusions will apply only to the extent permitted by applicable consumer law.

If you're unsure whether an item is eligible for return, contact us before purchasing.

9. Order Cancellations

Need to cancel your order?

Please contact us at support@jolush.com as soon as possible.

Orders may be canceled before they have been processed or shipped.

Once an order has entered processing or has been shipped, we may be unable to stop fulfillment.

However, you may still be eligible to return the order under our 30-day policy or exercise any applicable statutory cancellation rights.

Approved pre-shipment cancellations will be refunded to the original payment method.

10. European Union & United Kingdom Cancellation Rights

If you are a consumer in the European Union or United Kingdom, you generally have a statutory right to cancel an eligible online purchase without giving a reason.

For most eligible goods:

• You have 14 days after receiving your order to notify us that you wish to cancel.

• After notifying us, you generally have another 14 days to send the goods back.

• You may inspect and try on clothing as you would in a physical store.

• You may be responsible for any reduction in value caused by handling beyond what is necessary to inspect the goods.

• You are generally responsible for direct return shipping costs, provided this responsibility was disclosed before purchase, unless otherwise required by law.

• Eligible refunds include the price of the returned goods and applicable standard original delivery charges.

• Additional charges for premium or express delivery are generally not refundable beyond the standard delivery cost.

EU refunds: We will refund eligible payments without undue delay and within 14 days after being informed of your cancellation. We may withhold reimbursement until we receive the goods or evidence that they have been sent back, whichever occurs first.

UK refunds: For returned goods, we will refund eligible payments within 14 days of receiving the goods back or receiving evidence that they have been sent back, whichever is earlier.

To exercise your statutory cancellation rights, email support@jolush.com with your order number and a clear statement that you wish to cancel.

You do not need to provide a reason.

Any additional mandatory rights or exceptions under applicable national law will continue to apply.

11. Refund Processing

Once your return is received, we will inspect the item and notify you of the outcome.

For approved returns under our voluntary 30-day policy, we aim to process your refund within 10 business days after receiving and inspecting the returned item.

Where consumer law requires an earlier refund, the applicable statutory deadline will apply.

Refunds will be issued to your original payment method unless otherwise agreed and legally permitted.

Please allow additional time for your bank or payment provider to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact support@jolush.com.

12. Contact Us

Have a question about a return, exchange, refund, or order?

Our customer support team is here to help.

Email: support@jolush.com

Thank you for choosing Jolush.

Jolush – Style You'll Love. Service You Can Trust.